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Customer Service

Shipping & Delivery
NM Print deliver free to anywhere within the UK.  NM Print use reputable carriers to deliver our goods via next day delivery.  If you require delivery outside the uk please contact us for more information.  Our carriers aim to deliver on time, however, we cannot be held responsible for failed deliveries or any losses incurred, after goods have left our premises for delivery, by a third party.  The carriers are fully insured to cover losses but this isssue must be addresses with the carrier directly.
Privacy & Security
In order to operate the online payment service and to reduce the risk of fraud, we, NM Creations Ltd, the data controller must ask you to provide us with information regarding your name, address and debit or credit card.  By consenting to and agreeing to the terms of the privacy policy, you also expressly consent and agree to us processing your data in order to collect payment.  NM Creations Ltd takes the privacy of your personal information very seriously.  NM Print will NOT retain any of your debit/credit card information.  NM Print retain your name and address on our database for our internal use, however we will NOT sell or rent your personally identifiable information or a list of our customers to third parties.
Proof Aproval & Returns Policy
All jobs must be 'proof approved' before printing.  We, NM Creations Ltd, do NOT offer returns because all jobs are printed to customer specifications, have been 'proof approved' and cannot be resold.  We do NOT offer exchanges or refunds.  If your job has been damaged please advise us within 7 days of receipt.  The job must be returned to receive a credit.  PLEASE NOTE: We do NOT accept responsibility for any courier issues, once the job has left our premises.  We will not accept liability to any consequential loss due to late delivery.
Cancellation Policy
If you wish to cancel a job please email info@nmprint.co.uk immeadiately.  As all our orders are customised jobs and cannot be resold, please note;  there will be a cancellation fee if the job has been plated and or printed.  I f the order has been printed you will be billed in full.  If the order has been plated a fee of £50 per plate will be applied.
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